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What should I pay attention to when using True Wireless Earbuds for the first time?
When you use the True Wireless Earbuds for the first time, you needto place them in the charging case and close it to activate them for 10 seconds to make them in use.
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When the True Wireless Earbuds are off when taken outside the charging case, how can I turn them on?
When you have the charging case on hand, you can put the earbuds back into the charging case for 5 seconds and then take it out,it will power on automatically. If the charging case is not with you, please tap and hold the earbud's intuitive touch area for 5 seconds until you hear a beep sound.
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What can I do if only one earbud is available?
Place the True Wireless Earbuds back into the charging case, close the cover, and take out them 5 seconds later. If it still doesn’t work, please check whether the metal contacts of the device and the metal pins of the charging case are dirty. If yes, use the cotton swab in the gift box to clean the dirt.
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How do I restore the True Wireless Earbuds to their factory settings?
Place both True Wireless Earbuds into the charging case, press and hold the touch area for more than 10 seconds to restore the earbuds to their factory settings.
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What can I do if my True Wireless Earbuds are uncomfortable to wear?
You can adjust the depth and angle of the earbuds to make them fit your ears comfortably.
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How do I adjust the ear tips if they are too big?
By default, the earbuds are equipped with medium-sized ear tips. You can replace them with the small-sized ear tips delivered with the earbuds.
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What can I do if my True Wireless Earbuds are not charging?
Place the earbuds back into the charging case. If the white indicator on the charging case is steady on, then the True Wireless Earbuds are in good contact with the charging case, and the battery can be charged properly. If the charging indicator on the charging case does not turn on for several times, please check whether the metal contacts of the device and the metal pins of the charging case are dirty. If yes, use the cotton swab in the gift box to clean the dirt.
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Why can't I wake up my Hi- voice?
When you are in music mode or in a call, Hi-Voice is unavailable.
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Why can't I wake up Hi-Voice from stand-by mode?
Tap the touch area three times in a row quickly. If the speed is too slow, the system will determine that the touch area is clicked or double-clicked.
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Can I adjust the volume on the True Wireless Earbuds?
The volume can’t be adjusted on the True Wireless Earbuds. Please adjust the volume on your phone.
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Does the True Wireless Earbuds support wearing detection, automatic pause, and automatic playback?
The earbud does not support wearing detection. You need to pause or play the content manually.
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How do I check the battery level of my True Wireless Earbuds?
After the earbud is connected to your phone, you can view the battery level of the True Wireless Earbuds via the status bar of your phone.
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What can I do if the red indicator on the True Wireless Earbuds is on?
If the indicator is red, it means that the battery level is low. Please charge the True Wireless Earbuds in a timely manner.
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How do I check the battery level in the battery compartment?
Open the battery compartment and observe the indicator on it. If the battery level is lower than 20%, the indicator turns red. If the battery level is higher than 20%, the indicator turns blue.
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How do I power off the True Wireless Earbuds?
The earbuds do not need to be manually turned off. When the True Wireless Earbuds are placed in the charging case, they automatically power off and then charge . The True Wireless Earbuds will also automatically power off when they are not connected to the device for a long time (five minutes).
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What can I do if the True Wireless Earbuds cannot connect to my phone?
Please check whether the True Wireless Earbuds are connected to another phone. If yes, disconnect the current connection and reconnect the True Wireless Earbuds. If the True Wireless Earbuds are not connected to another phone, place the earbuds in the charging case, close the case for more than 5 seconds, open the case and try again.
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What can I do if there is no sound from the True Wireless Earbuds?
Please check whether the True Wireless Earbuds are connected to the phone and whether the volume is turned on.
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Can I connect the True Wireless Earbuds to two phones at the same time?
No. To connect to another phone, you need to disconnect the Bluetooth with the current phone.
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Are the True Wireless Earbuds splashproof?
The True Wireless Earbuds rated at IP54 are splash resistant. Wipe the True Wireless Earbuds as soon as possible once the water splashes.
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Why the headphones does not charge?
Please make sure both ends of the USB cable are securely connected. If you use a power outlet, ensure that the power supply is connected securely and the outlet works. If you use a computer, make sure it is connected and the USB port is powered. Turn on the headset and then turn them off. Disconnect and reconnect the USB charging cable.
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Why the headphone disconnect with the mobile phone within 10 meters?
Please check if there is metal or any other material within a relatively close range that may interfere with the Bluetooth connection. Bluetooth is a radio technology that is sensitive to objects positioned between the headphone and the connected device.
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There is no audio signal, what can i do?
Check if the head phones are turned off. Check if the headphone is paired. If necessary, pair the headphones with the audio source again. Check the connection of your audio source. If the volume is too low, turn up the volume.
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Why can't I use the headphones to adjust the volume or select the track on the App of mobile phone?
App Software settings may vary according to some functions of the App itself not depending on the phone.
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Why the headphones cannot pair with mobile phone?
1. Please check whether your headphone is in pairing mode or reconnect mode and check whether your mobile phone Bluetooth search function is opened;
2. Check your mobile device's Bluetooth menu and delete / forget the headphones, then reconnect the headphones following the instructions in the user manual.
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What does the headphone certification logos mean?
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How to choose a headset?
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Why my smartphone can't find my Bluetooth headphones?
1. Make sure your smartphone and headphones are close enough to one another when you want to connect them;
2. Check the manufacturer's recommended pairing process;
3. Try turning them off and on again;
4. Turn off or remove any interfering devices;
5. Move away from the WiFi router.
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What factors affect the sound quality of Bluetooth headsets?
The factors that really affect the sound quality of Bluetooth are the protocols for transmitting audio and the encoding technology. At present, there are four mainstream coding technologies on the market: ACC, SBC, APT-X, and LDAC. Now, we will tell you what is the difference between them?
Please check this post:
4 audio coding technologies tell you the secret of Bluetooth sound quality -
Why there is static whenever I listen to music on my Bluetooth headphones?
1. First you should disable or turn off any other unused Bluetooth devices in the area;
2. If the static doesn't go away try resetting your headphones;
3. Turn on your media player, then disconnect your headphones for 30 seconds and then re-pair them;
4. Reduce the distance between your smartphone and your headphones, as this also helps reduce any static.
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How many kinds of headphones are there in the market?
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Why my devices cannot recognize the bluetooth headphones?
1.The Bluetooth feature in the phone is not turned on.
2. The headset is not in pairing / discoverable mode. The phone will not find the headset unless the headset is in this mode.
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Can this item be shipped to my country?
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